Shipping & Returns

We offer fast and reliable shipping across the UK.

Processing Time:
All orders are processed within 1–2 business days (excluding weekends and holidays).

Delivery Time:

  • Standard UK Delivery: 3–5 business days

  • Express Delivery: 1–2 business days (available at checkout)

Shipping Partner:
We use trusted UK couriers such as Royal Mail, DPD, and Evri for all deliveries.

Shipping Charges:

  • Free Shipping on orders over £50

  • Orders below £50 — standard delivery charge applies

🔁 Returns & Exchanges

We want you to love your Zen Ninja purchase!
If you’re not completely satisfied, you can request a return or exchange within 14 days of receiving your order.

Conditions:

  • Items must be unused, unwashed, and in their original packaging.

  • Proof of purchase is required.

  • Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.

Once your return is approved and received, we’ll process your refund or exchange within 5–7 working days.

⚠️ Faulty or Incorrect Items

If you receive a damaged or wrong item, please email us within 48 hours of delivery at
📩 Info@zen-ninja.co.uk
Include your order number and a clear photo of the issue — we’ll resolve it quickly.

🕒 Need Help?

For any shipping or return queries, contact our support team:
📧 Info@zen-ninja.co.uk
📞 +92 309 0021100 (WhatsApp available)