FAQ'S

🛍️ Orders & Payments

Q: How do I place an order?
A: Simply browse our collections, add your favourite items to the cart, and proceed to checkout. You can pay securely using debit/credit card or PayPal.

Q: Can I change or cancel my order after placing it?
A: If your order hasn’t been shipped yet, contact us immediately at Info@zen-ninja.co.uk, and we’ll do our best to help.

Q: What payment methods do you accept?
A: We accept all major UK debit/credit cards, PayPal, and other secure payment options displayed at checkout.

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🚚 Shipping & Delivery

Q: Do you deliver across the UK?
A: Yes, we deliver to all major cities and towns across the UK via trusted couriers like Royal Mail and DPD.

Q: How long will my order take to arrive?
A: Standard delivery takes 3–5 business days, and express delivery takes 1–2 business days.

Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking link via email so you can follow your parcel in real time.

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🔁 Returns & Exchanges

Q: What is your return policy?
A: You can return unused items within 14 days of delivery for a refund or exchange. Please see our Shipping & Returns page for full details.

Q: How do I start a return?
A: Email us at Info@zen-ninja.co.uk with your order number and reason for return, and our team will guide you through the process.

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🧼 Product Care

Q: How should I care for my product?
A: Each product includes care instructions on the label or in the product description. We recommend following those to maintain quality and durability.

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💬 Still Need Help?

If your question isn’t listed here, feel free to contact us anytime:
📩 Info@zen-ninja.co.uk
📞 +92 309 0021100 (WhatsApp available)